FAQS

How soon will I receive my art print after ordering?
Art prints are made to order and will be shipped once printed. Please allow up to 10 business days to receive your order. If you need items sooner, please contact us to discuss other options.

How are prints shipped?
Prints are packaged in a shipping envelope and sent first-class mail through the US Postal Service unless the quantity of prints exceeds a certain weight limit. Products are shipped from Colorado, so items should arrive between 2-5 business days from the time they are packaged and sent.

This order is a gift...can you send to another address?
Of course! When checking out, you will be asked for the billing address that will match your credit card, and it will give you the option to input a separate shipping address if desired. You will also find an area in the cart where you may include additional details and instructions for this order if it is a gift.

Are frames included with the art prints?
No... we do not include frames with our art prints as we like to give our customers the freedom to choose the right frame that compliments their room decor.

Are the art prints high quality?
Absolutely! We reproduce our exclusive artwork on two different paper options. We recommend our Premium Fine Art Paper option for the highest quality prints. All prints are designed with a white border around the artwork for a built-in matte effect.

What is the difference between the two paper options offered?
For quality color, luxurious texture and a fine art finish we recommend our Premium Fine Art Paper featuring archival, 100% cotton fiber, acid-free heavy paper printed with ultra-chrome aqueous ink. We also offer a Basic Paper option that comes at a more economical price featuring 80lb. uncoated cover stock paper that is digitally printed.

What is your return policy?
Due to the nature of the production process that all products are made to order, purchases are non-returnable and non-refundable. There are certain situations where we will replace items if they are defective or damaged for reasons due to our error. If you received a product that is damaged, all claims and requests must be submitted to hello@hellohappydesign.com within 10 days of receipt of the item. Once your claim is received, we will notify you of the approval or rejection of your replacement. If you are approved, then you will be further instructed to ship back the damaged product and once it is received, a replacement will be sent to you.